Shipping policy

Shipping Policy

Processing Time

Most of our products are handmade and/or made to order. Processing times may vary depending on the item and current order volume. Please check individual product listings for estimated turnaround times.

Processing time does NOT include shipping/transit time.

Shipping

Once your order is completed, it will be packaged and shipped to the address provided at checkout. You will receive tracking information once your shipping label has been created.

Please allow 24–48 hours for tracking information to update after your package has been accepted by the carrier.

Shipping Delays

Once a package has been accepted by the shipping carrier, Muffins Pawfect Bites is not responsible for carrier delays caused by weather, holidays, high shipping volume, or other circumstances outside of our control.

Lost, Stolen or Delivered Packages

Muffins Pawfect Bites is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If your tracking shows delivered but you cannot locate your package, please contact the shipping carrier and check with household members and neighbors.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout. Please contact us as soon as possible if you notice an error.

Once an order has shipped, we cannot change the delivery address. If a package is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs to have the order resent.